Terms and conditions at Anno Studio
General information
Anno Studio ApS
Kalkværksvej 5
8000 Aarhus C
CVR no.: 42416975
info@annostudio.dk
Pricing
At Anno Studio ApS, all prices are in Danish kroner and include VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold-out items.
Payment
Anno Studio ApS accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank Transfer. The payment will be deducted from your account within 2 business days of receiving the order. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out/discontinued items.
Delivery
Anno Studio ApS aims to ship orders 4-6 weeks after ordering.
We ship to all of Denmark. Shipping prices from DKK 150. Items will be delivered to the delivery address specified when ordering.
We do not deliver abroad and not to Germany, the Faroe Islands and Greenland.
Your goods will be sent with Post Nord or GLS.
NOTE: If there is no space at the delivery location, the parcel will be moved to the nearest delivery location, which you will be notified of. If problems arise, please contact customer service.
Items are delivered every weekday of the week. Your item will be delivered 4-6 weeks after ordering.
For certain items, special delivery terms apply. The conditions will be specifically stated prior to the purchase of these items.
Prepayment
When ordering products with a 4-6 week delivery time, the payment will be withdrawn a maximum of 2 business days after the order is placed.
Right of complaint
There is a 2-year warranty in accordance with the Danish Sale of Goods Act. Our warranty applies to defects in material and/or workmanship. You can have the item repaired, exchanged, refunded or a reduction in price, depending on the specific situation. The complaint does not apply to defects or damage caused by improper handling of the product/service. You must complain within a "reasonable time" after you have discovered the defect/error. Anno Studio ApS will cover return costs to a reasonable extent.
Returns, complaints and use of the right of withdrawal should be sent to
Anno Studio ApS
Kalkværksvej 5
8000 Aarhus C, Denmark
Cash on delivery shipments are not accepted.
Reimbursement
In the case of a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be provided safely by email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of withdrawal
We offer a 14-day money-back guarantee on items purchased in our webshop.
The period is counted from the day;
- Where you receive the order.
- Receives the last item in physical possession in the case of an agreement for several different items ordered in one order, but delivered individually or in several installments.
- Receive the last lot or last part in physical possession in the case of an agreement for the delivery of goods consisting of several lots/parts.
- The first item in physical possession in the case of regular delivery of goods over a certain period of time.
Return costs are at your own expense.
Cancellation must be notified to us no later than 14 days after the purchase and you must return the shipment within 14 days of the cancellation. The notification must be given by email at sa@annostudio.dk. In the notification, you must clearly state that you wish to exercise your right of withdrawal. If you wish to return the item to us, you must fill out the enclosed Return Form and send the item to:
Anno Studio ApS
Kalkværksvej 5
8000 Aarhus C, Denmark
You cannot cancel by simply refusing to accept the goods without giving clear notice.
Goods excluded from the right of withdrawal
The following types of goods are not included in the right of withdrawal:
- Goods that have been manufactured according to the consumer's specifications or have been given a distinct personal touch.
- Sealed goods that are not suitable for return for health protection or hygiene reasons and where the seal is broken after delivery.
- Goods that, due to their nature, become inextricably mixed with others upon delivery.
- Goods where the seal has been broken.
- Non-financial services provided where the provision of the service has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal ceases when the service is fully performed.
- Delivery of digital content that is not delivered on a physical medium, if the performance has begun with the consumer's prior express consent and acknowledgement that the consumer thereby loses his right of withdrawal.
- Newspapers, periodicals or magazines, however, excluding subscription agreements for such publications.
- Contracts concluded at public auction.
- Goods that deteriorate or expire quickly.
Returns
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs associated with the return. When returning an item, you are responsible for ensuring that it is properly packaged. You must enclose a copy of the order confirmation. The return process will be faster if you also fill in and enclose our Cancellation Form.
You bear the risk for the item from the time of delivery until we have received it back.
We do not accept packages sent cash on delivery.
Condition of the item upon return
You are only liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, characteristics and functioning of the goods. In other words, you can try the product as if you were trying it in a physical store.
If the item has been tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive a full refund, you must test the product without actually using it.
Repayment
If you regret your purchase, you will of course be refunded the amount you have paid to us.
In the event of a depreciation for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (except for additional costs resulting from your choice of a form of delivery other than the cheapest form of standard delivery we offer), will be refunded without undue delay and no later than 14 days from the date on which we have received notification of your decision to exercise the right of withdrawal. Refunds will be made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the goods back, unless you have provided proof of return before then.
Privacy policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Your name
Address
Phone number
Email address
Information about what you have purchased
We process your personal data for the purpose of being able to deliver the product to you and to process inquiries regarding your purchase. The processing takes place in accordance with the rules in our personal data policy for Anno Studio ApS. Here you can read more about how your data is processed, when it is deleted and what rights you have as a data subject.
Grievance options - overview and links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby, Denmark
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can register your complaint in the European Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, please provide our email address: info@annostudio.dk